Table 2

Community engagement with Saheli chatbot and perspectives on acceptability

	Total population		Pregnant or breast feeding
	(n=1043)		(n=838)
	n	%	n	%
Chatbot engagement
Got information about the COVID-19 vaccine over the WhatsApp group
No	28	6.5	17	4.9
Yes	393	91.2	322	92.8
Not sure	10	2.3	8	2.3
Got information about COVID-19 from chatbot
No	51	12.0	34	9.9
Yes	374	88.0	309	90.1
Source learnt about chatbot*
SWACH WhatsApp Group	365	97.6	303	98.1
Family/friend	9	2.4	6	1.9
Chatbot experience
How understandable found chatting style of chatbot*
Easy to understand how to interact with the chatbot	297	78.8	249	80.1
Initially difficult but overtime became easy	59	15.6	51	16.4
Did not understand how to interact with chatbot	21	5.6	11	3.5
Timeliness of information access on chatbot*
Quickly	307	83.2	256	83.4
Some time	57	15.4	48	15.6
Long time	5	1.4	3	1.0
How understandable found information provided by chatbot*
Easy to understand	330	91.4	279	93.3
Some difficulty	23	6.4	16	5.4
Did not understand at all	8	2.2	4	1.3
Completeness of information provided by chatbot*
All the required information	353	96.7	292	97.3
Some but not all information	10	2.7	8	2.7
No information	2	0.5	0	0.0
Interaction with chatbot helped you to decide in favour of the COVID-19 vaccine*
No	12	3.2	9	2.9
Yes	361	96.8	299	97.1
Improvement in knowledge from interaction with chatbot*
No, did not improve my knowledge	3	0.8	1	0.3
Yes, improved knowledge a little	38	10.3	33	10.8
Yes, improved knowledge a lot	327	88.9	272	88.9
Did you recommend the chatbot to others?*
No	103	28.3	80	26.8
Yes	261	71.7	219	73.2
Did you share information from chatbot with husband and family members?*
No	43	11.7	34	11.3
Yes	323	88.3	268	88.7