Table 1

End of 12-week intensive service

Output Key Performance Indicators	Achieved
Enrolled members	80 patients enrolled vs 60 target, paying $20 for the 12-week service.
BP/RBS tests completed	100% of members received biweekly BP and RBS tests.
Prescribed medicines delivered	100% of members received biweekly medicines.

Outcome Key Performance Indicators	Achieved
% member retention rate	63% retention rate.
% point change in systolic and diastolic BP	89% of enrollees achieved control of their systolic and diastolic BP after 12 weeks, a 29% improvement compared with the baseline (figure 3).
% change in RBS	79% of enrollees achieved control of their RBS levels after 3 months, an 8% improvement compared with the baseline
% change in knowledge of diet and nutrition	80% of enrollees scoring at least 90% in the postassessment survey (see figure 4).
% change in understanding of diabetes complications	75% enrollees scoring at least 90% in the postassessment survey (see figure 4).
Overall lives improved	60% (48 out of the 80 members) were able to put their previously uncontrolled diastolic/systolic BP and/or RBS levels into target range in at least one point during the 12-week intensive service.