Platforms used by DHI implemented (n=83)
| Sl. no. | Platform | n (%)* |
| I. | Internet-based | |
| 1 | Zoom | 22 (26.5) |
| 2 | 14 (17) | |
| 3 | Upgraded/ integrated with electronic health or medical records or hospital systems | 12 (14.5) |
| 4 | 6 (7.2) | |
| 5 | Cisco Webex | 4 (5) |
| 6 | Microsoft Teams | 3 (4) |
| 7 | 3 (4) | |
| 8 | WeChat based mini-programs | 2 (2.4) |
| 9 | Hybrid face robot | 1 (1.2) |
| 10 | Doximity | 1 (1.2) |
| 11 | Jitsi | 1 (1.2) |
| 12 | LINE | 1 (1.2) |
| 13 | 1 (1.2) | |
| 14 | OTN system | 1 (1.2) |
| 15 | 1 (1.2) | |
| II. | Non-internet based† | |
| 1 | Mail/Post | 3 (4) |
| 2 | Telephone hotlines/ IVRS | 2 (2.4) |
| III. | Unclear | 10 (12.3) |
| Customisation of apps/tools | ||
| 1. | Customised/NCD-management specific | 34 (41) |
| 2. | Unclear‡ | 9 (11) |
| Compatible device(s)§ | ||
| 1 | Telephone¶ | 65 (78.3) |
| 2 | Computer/laptop | 20 (24.1) |
| 3 | Tablet | 10 (12) |
| 4 | Unclear | 7 (8.4) |
*DHIs typically used multiple platforms, thus percentages do not add to 100.
†Typically used in combination with one or more internet-based platforms.
‡Includes web-based, mobile or audio and/or video platforms.
§Excludes monitoring devices/personal health tracking devices.
¶Includes smartphones and landline among others.
DHIs, digital health interventions; IVRS, Integrated Voice Response System; NCD, non-communicable disease.