Table 3

Platforms used by DHI implemented (n=83)

Sl. no.Platformn (%)*
I.Internet-based
1Zoom22 (26.5)
2Email14 (17)
3Upgraded/ integrated with electronic health or medical records or hospital systems12 (14.5)
4WhatsApp6 (7.2)
5Cisco Webex4 (5)
6Microsoft Teams3 (4)
7Facebook3 (4)
8WeChat based mini-programs2 (2.4)
9Hybrid face robot1 (1.2)
10Doximity1 (1.2)
11Jitsi1 (1.2)
12LINE1 (1.2)
13LinkedIn1 (1.2)
14OTN system1 (1.2)
15Twitter1 (1.2)
II.Non-internet based
1Mail/Post3 (4)
2Telephone hotlines/ IVRS2 (2.4)
III.Unclear10 (12.3)
Customisation of apps/tools
1.Customised/NCD-management specific34 (41)
2.Unclear‡9 (11)
Compatible device(s
1Telephone¶65 (78.3)
2Computer/laptop20 (24.1)
3Tablet10 (12)
4Unclear7 (8.4)
  • *DHIs typically used multiple platforms, thus percentages do not add to 100.

  • †Typically used in combination with one or more internet-based platforms.

  • ‡Includes web-based, mobile or audio and/or video platforms.

  • §Excludes monitoring devices/personal health tracking devices.

  • ¶Includes smartphones and landline among others.

  • DHIs, digital health interventions; IVRS, Integrated Voice Response System; NCD, non-communicable disease.