Table 1

Project design

Tertiary hospitalCounty hospitalVA
Team structure4 resident physician leads
10 medical student volunteers
1 Faculty mentor
4 resident physician leads
3 medical student leads
27 medical student volunteers
3 resident physician leads
4 medical student leads
Hardware20 iPads
5 Portable speakers
9 iPads
2 Amazon fires
3 Google tablets
2 portable speakers
5 iPads
9 Amazon fires
0 speakers
SoftwareZoomZoomZoom
Facetime*
WorkflowMedical student consult
Provider driven
Nursing driven
Medical student consult
Provider driven
Medical student consult
Provider driven
Sustaining solutionIntegrated into hospital’s telehealth resource centre with trained telehealth navigatorsIntegrated into Care Experience team’s nursing-led workflowManaged by VA Internal Medicine resident physicians
FundingGoFundMe
Private family grant
GoFundMe
Private family grant
GoFundMe
Private donations
  • *FaceTime was occasionally used at the VA when requested by patients and loved ones.

  • VA, Veterans Administration.