Suggested areas for improvement
| Area for improvement | Representative quotations |
| Information about the creators of the platform (20/22) | So, I think the symptom checkers could benefit us, but I think there are areas for improvement. At this point, I don’t know who made the websites and if they are credible, are they tech people or are they doctors behind the scene? (P10) |
| Explanation of symptoms (15/22) | When I typed in things related to my sore throat a lot of other things would pop up and I didn’t know the difference between the symptoms. So, I wish it explained the differences between the sub-sections of having a sore throat. (P9) |
| Personalised experience (12/22) | Maybe a bit disappointed because I thought answers would be more straightforward. It was expected that it would tell me to self-isolate but it’s normal given the level of information that is currently available on the symptoms. (P14) |
| Language options (3/22) | More languages would also be helpful other than English and French. (P11) |
| Option to get tested (6/22) | Or even having the option to do the test would have been helpful as well. (P14) |