Table 4

Patient and nurse satisfaction rating service provided by Match-A-Nurse programme for home-based care in Singapore

QuestionsSatisfaction rating scale: n (%)Total responses
12345
Patient satisfaction
 Patient satisfaction with the overall nursing care service7 (15.9)30 (68.2)7 (15.9)44 (100)
 Patient satisfaction with the time taken by nurse to confirm the visit1 (2.3)11 (25.0)28 (63.6)4 (9.1)44 (100)
 Patient satisfaction with the punctuality of the nurse visit13 (29.5)27 (61.4)4 (9.1)44 (100)
 Patient satisfaction with the nursing procedure1 (2.3)3 (6.8)28 (63.6)12 (27.3)44 (100)
 Patient satisfaction with the explanation provided by the nurse on the procedure7 (15.9)31 (70.5)6 (13.6)44 (100)
 Patients would recommend the services to others who require the same care services (Yes/No)44
(43 respond ‘Yes’, 1 ‘No’)
Nurse satisfaction
 Nurse satisfaction with the overall experience of the Match-A-Nurse programme16 (72.7)6 (27.3)22 (100)
 Nurse satisfaction with regard to the work involved for each home visit (eg, calling patient prior to home visit, filling in the charge form and claim form)2 (9.1)12 (54.5)4 (18.2)4 (18.2)22 (100)
 Nurse satisfaction on the level of support from programme administrative team12 (54.5)9 (40.9)1 (4.6)22 (100)
 Nurse satisfaction on the level of support from programme nursing team13 (59.1)9 (40.9)22 (100)
 Nurse satisfaction on the usability of the Match-A-Nurse app12 (54.5)7 (31.8)3 (13.7)22 (100)
 Nurses would recommend this programme to other nursing colleagues22 (21 respond ‘Yes’, 1 ‘No’)
  • Satisfaction rating scale: Very Poor (1), Poor (2), Satisfactory (3), Good (4) and Excellent (5).