Barriers to patient portal utilisation
| Types of barriers | Registered (n=35) | Not registered (n=35) | p Value |
| I don’t have a computer, email or internet access. | 0% | 6% | 0.15 |
| I feel uncomfortable using computers or the internet. | 0% | 14% | 0.02 |
| I feel unsure in how to use MyChart. | 0% | 11% | 0.04 |
| I would prefer to use a telephone to schedule appointments or contact my provider. | 26% | 26% | 1.00 |
| I was not aware of the existence of MyChart. | 0% | 43% | <0.001 |
| I don’t see the benefit in using MyChart. | 0% | 9% | 0.08 |
| I lost my login ID and/or password. | 9% | 9% | 1.00 |
| I don’t have time to use MyChart. | 3% | 9% | 0.30 |
| I am not interested in managing my own healthcare. | 0% | 0% | 1.00 |
| Other, none of the above. | 14% | 3% | 0.09 |
| I do not have any barriers. | 51% | 20% | 0.006 |