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What’s wrong with WhatsApp?
  1. Shaan Hyder1,
  2. Rebecca Hatton2,
  3. Kim Tolley3,
  4. Julia Hillier4
  1. 1Anaesthetics Specialty Registrar, Whittington Health NHS Trust, London, UK
  2. 2Psychiatry Core Trainee, Central and North West London NHS Foundation Trust, London, UK
  3. 3Regional Liaison Advisor for South London, General Medical Council, London, UK
  4. 4Associate Medical Director of Education and Training, Chelsea and Westminster Hospital, Chelsea and Westminster Hospital NHS Foundation Trust, London, UK
  1. Correspondence to Dr Shaan Hyder, Anaesthetics, Whittington Health NHS Trust, London N19 5NF, UK; shaan_hyder{at}hotmail.com

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Background

With the birth of social networking sites, use of blog and Twitter accounts during conferences, and the introduction of iPads in medical schools and hospitals across the UK, it is no wonder that the use of WhatsApp to communicate between clinicians has been enthusiastically embraced by some. With currently over 1.5 billion monthly active users, it acts as a bleep, computer, camera, audio recorder, data storage device and telephone.1 2 A recent study also concluded that half a million National Health Service staff are using messaging applications, such as WhatsApp.3 With a working wireless or data connection, users can send free messages to each other via end-to-end encryption.4

End-to-end encryption

A message is forwarded through a WhatsApp server to the recipient. When the recipient has internet connection, the message is received on their device and deleted from the server. If the message is not delivered within 1 month, it is automatically deleted from the server. End-to-end encryption was introduced in April 2016 to protect messages from ‘hackers’ as they are delivered. This feature ensures messages can only be unlocked by the recipient, so only they can read the message.

Of 28 investigations closed by the General Medical Council (GMC) between January 2015 and June 2017, 3 were related to doctors’ use of WhatsApp.5 Good Medical Practice states that ‘you should remember when using social media that communications intended for friends or family may become more widely available’.6 So are clinicians using WhatsApp cautiously? Who is invigilating its use? Or have we stepped into a grey area where the traditional bleep system is being replaced by a new era of communication.

Despite the widespread …

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